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Convention Concierge Service
- Proactively service meeting planners and convention attendees by
assisting with their needs at all times while on the convention floor - Build positive business relationships with internal clients of all
departments - Meet the demands of a fast-paced environment by using good judgment
and the ability to multi-task - Communicate all group concerns/challenges to the respective
Convention Services Manager immediately - Seek every opportunity to provide extraordinary guest experiences
- Attend preconvention meetings
- Understand the basic pros & cons of various meeting room setups.
- Review daily set-up requirements of each meeting room
- Promote a team environment amongst all conference concierge to
ensure we are able to “deliver"to all internal and external clients. - Assist Convention Services with Suite/Room Checks, VIP Amenity
Deliveries and VIP Key Packet pick up from the Front Desk and any
other duties as requested. - Work as a team with the Convention Service Manager on the convention
floor and to communicate all program details, challenges and concerns
to the appropriate personnel. Communicate all catering revisions,
issues/concerns to the Catering Manager and to the CSM - Be visible and available on the convention floor
- Maintain a daily log of client challenges/concerns/feedback which will
be distributed to the Director and Assistant Director of Convention
Services on a daily basis..
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