Hotel Concierge Service
- Coordinate guest itineraries, prior to the guest's arrival, for requests
received via phone, fax and email
- Promote the property's outlets and amenities by educating guests on
restaurants, shows, and other outlets such as spa, retail, and pools
- Exhibit a professional demeanor and willingness to assist all guests
whenever possible
- Up-sell and cross-sell property amenities to guests
- Process all guest requests and respond promptly and discreetly to
guest inquiries
- Provide information for all promotions, general information and
directions regarding hotel
- Provide a property orientation in order to familiarize the guest with all
services and available facilities
- Strictly enforce the privacy and confidentiality of guests and limit
requests for information pertaining to guests in accordance with hotel
policies
- Ensure guests preferences are met and amenities are provided.
- Coordinate delivery of requested amenities and floral orders through
the Bell Desk or Room Service
- Complete the shift checklist on a daily basis as delegated and
assigned by the Concierge management
- Make recommendations in the best interest of the guest
- Accurately enter reservations into required computer systems according
to policy
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